Terms of Service

Last updated: 6/26/2025

1. Acceptance of Terms

By accessing or using Sleam ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Sleam is an AI-powered cloud cost optimization platform that integrates with Slack to provide:

  • Cloud cost analysis and recommendations
  • Real-time cost alerts via Slack
  • Automated cost optimization suggestions
  • ROI tracking and reporting
  • Team collaboration features

3. User Accounts

3.1 Account Creation

You must create an account through Slack OAuth to use the Service.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities under your account.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration.

4. Subscription Plans

4.1 Free Plan

Our free plan includes basic features with limitations on team size and data retention.

4.2 Paid Plans

Paid plans (Professional, Business) include additional features and higher limits.

4.3 Billing

Subscription fees are billed in advance on a monthly or annual basis. Payment processing is handled by Paddle.com as merchant of record.

4.4 Cancellation

You may cancel your subscription at any time. Service continues until the end of your billing period.

5. Cloud Provider Integration

5.1 Read-Only Access

Sleam requires read-only access to your cloud accounts for cost analysis. We never modify your cloud resources.

5.2 Access Controls

You maintain full control over cloud access through appropriate access policies and can revoke access at any time.

5.3 Data Processing

We analyze your cloud cost and usage data to provide optimization recommendations.

6. Data Privacy and Security

6.1 Data Collection

We collect cloud cost data, Slack team information, and usage analytics as described in our Privacy Policy.

6.2 Data Security

We implement industry-standard security measures including encryption in transit and at rest.

6.3 Data Retention

Cost data is retained according to your subscription plan (30 days free, up to 24 months for Business plan).

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to systems
  • Share your account credentials
  • Reverse engineer or copy the Service

8. Intellectual Property

8.1 Our Rights

Sleam and its technology are protected by intellectual property laws. We retain all rights not expressly granted.

8.2 Your Data

You retain ownership of your cloud cost data. We have the right to use it to provide the Service.

9. Service Availability

9.1 Uptime

We strive for 99.9% uptime but do not guarantee uninterrupted service availability.

9.2 Maintenance

We may perform scheduled maintenance with advance notice when possible.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLEAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

11. Indemnification

You agree to indemnify and hold Sleam harmless from any claims arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately if you breach these Terms. Upon termination, your right to use the Service ceases immediately.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where Sleam Technologies is incorporated, without regard to conflict of law principles. Any disputes will be resolved in the courts of competent jurisdiction in that location, and you consent to the personal jurisdiction and venue of such courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or Slack.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

16. Contact Information

For questions about these Terms, please contact us at:
Legal Team: contact@sleam.io
Company: Sleam Technologies
Website: https://sleam.io/legal/contact