Contact Us

Get in touch for all your questions and support needs

📧 Primary Contact

All Inquiries

contact@sleam.io

Single point of contact for all support, legal, security, billing, and business inquiries

🎯 What We Handle

✅ General Support & Technical Issues

Account setup, troubleshooting, feature questions

⚖️ Legal & Compliance

Terms, privacy, DPA requests, legal inquiries

🔒 Security & Privacy

Security questions, incident reports, vulnerability disclosure, GDPR requests

💼 Business & Sales

Sales inquiries, partnerships, custom plans

💳 Billing & Subscriptions

Billing questions, refunds, plan changes

🏢 Company Information

Company: Sleam Technologies

Website: sleam.io

Status Page: status.sleam.io

⏰ Response Times

Support Requests24-48 hours
Legal Inquiries3-5 business days
Security Issues24 hours
Privacy Requests30 days (GDPR)

🚨 Emergency Contact

Critical Security Issues:
For urgent security matters that require immediate attention, email contact@sleam.iowith "URGENT SECURITY" in the subject line.

📱 Other Resources

Help Center

help.sleam.io

Documentation, guides, and FAQ

Slack Community

slack.sleam.io

Join our user community

💬 How to Contact Us

Streamlined Support: We've simplified our contact process! All inquiries now go through our single email address. Please include relevant details about your inquiry type in the subject line for faster routing to the right team.

Suggested Subject Lines:

  • "Support: [Brief description]" for technical help
  • "Legal: [Brief description]" for legal matters
  • "Security: [Brief description]" for security issues
  • "Billing: [Brief description]" for billing questions
  • "Sales: [Brief description]" for business inquiries

Languages: We primarily support English. For other languages, please allow additional response time.

Privacy: All communications are subject to our Privacy Policy. We may need to verify your identity for certain requests.